Return and refund policy

Last updated: October 22, 2026

30-day returns

You may return unused equipment in its original packaging within 30 days of delivery. Items must be complete, undamaged and show no signs of use or assembly beyond what is needed to inspect them. Equipment that has been assembled and used, or that is returned without its original packaging, may be refused or refunded at a reduced amount reflecting its condition.

How to return

1. Email support@foldstrong.com with your order number and the reason for the return within 30 days of delivery.
2. We reply within 1 business day with a return authorization and the return address of the warehouse. Do not ship returns to our Montana office.
3. Ship the item within 10 days of receiving the authorization using a carrier that provides tracking.

Return shipping costs

For non-defective returns (change of mind, wrong size for your space), the customer pays the return shipping. For damaged, defective or incorrect items, we provide a prepaid return label and there is no cost to you.

Refunds

Once the warehouse receives and inspects the item, we issue the refund to the original payment method within 10 business days. We refund the product price; original shipping was free, so there is nothing to deduct. Your bank or card issuer may take additional days to post the credit.

Exchanges

We do not process direct exchanges. Return the item for a refund and place a new order.

Not returnable

Gift cards and items marked final sale at the time of purchase.

Contact

Foldstrong is operated by VELMORO LLC, 1001 S Main St, Ste 600, Kalispell, MT 59901, United States. Email support@foldstrong.com. Customer support: 24 hours a day, Monday to Friday.