FAQ

Shipping

Where do orders ship from?

From partner warehouses in the United States. Orders leave the warehouse within 1–3 business days and arrive in 3–7 business days.

Is shipping free?

Yes, for every order to the contiguous United States. We do not ship to Alaska, Hawaii, US territories, PO boxes or outside the United States at this time.

How do I track my order?

A tracking link is emailed when the order ships. You can also open the order status page from your order confirmation email.

Returns

What is the return window?

30 days from delivery for unused equipment in its original packaging. See the Return and refund policy for details.

What if an item arrives damaged?

Email support@foldstrong.com with photos within 7 days of delivery. We replace or refund damaged or defective items at no cost to you.

Products

Do I need to assemble the equipment?

The mini stepper and pedal exerciser arrive ready to use. Benches, racks, towers, the rebounder and the reformer need assembly with the included tools; most take 20–45 minutes.

Will it fit my space?

Every product page lists the assembled size and the folded or stored size. The Space and size guide puts all products in one table.

Payment and support

Which payments do you accept?

Visa, Mastercard, American Express, Discover, PayPal and Shop Pay.

How do I reach support?

Email support@foldstrong.com or use the form on our Contact page. Customer support: 24 hours a day, Monday to Friday.