Cancellation policy

Last updated: October 22, 2026

Before the order ships

You can cancel an order free of charge at any time before it ships. Orders usually ship within 1–3 business days, so email support@foldstrong.com with your order number as soon as possible. If we receive the request before the warehouse hands the package to the carrier, we cancel it and refund the full amount to your original payment method within 3–5 business days.

After the order ships

Once the carrier has the package, the order cannot be cancelled. You can refuse delivery or use our 30-day return process described in the Return and refund policy. Return shipping for non-defective items is paid by the customer.

Cancellations by Foldstrong

We may cancel an order if the item is out of stock, if the shipping address is outside the contiguous United States, or if we suspect fraud. In every case we refund the full amount and email you the reason.

Contact

Foldstrong is operated by VELMORO LLC, 1001 S Main St, Ste 600, Kalispell, MT 59901, United States. Email support@foldstrong.com. Customer support: 24 hours a day, Monday to Friday.